bajl Privacy Policy

Introduction

bajl ("bajl", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the bajl online gaming and sports betting platform at bajl.vu. This Privacy Policy ("Policy") explains what information we collect, how we use it, who we share it with, how long we keep it, and the rights you have over your personal data.

This Policy applies to all players, visitors, and prospective users of the bajl Platform, regardless of the device or browser used to access it. By registering an account or continuing to use bajl after this Policy has been published, you acknowledge that you have read and understood it. If you do not agree with any part of this Policy, please do not use the Platform.

Information We Collect

bajl collects personal data in two ways: information you provide directly when registering or using the Platform, and information collected automatically as you interact with the Platform. The categories of data we collect are set out below.

bajl does not collect sensitive categories of personal data such as biometric data (other than the selfie submitted for KYC), health information, religious beliefs, or political opinions. bajl does not collect data from individuals who merely visit the site without registering.

How We Use Your Information

bajl uses the personal data it collects for the following specific purposes. We do not use personal data for any purpose other than those listed below without first informing you and, where required, obtaining your consent.

• Account creation and management — to register your account, verify your identity, manage your wallet balance, and provide access to all bajl Platform features.
• Payment processing — to process BDT deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported bank transfer channels, and to maintain accurate financial records.
• Responsible gaming — to monitor player activity for signs of problem gambling, apply deposit limit and self-exclusion tools, and contact players who may need support.
• Fraud and security — to detect and prevent unauthorised account access, fraudulent transactions, multi-accounting, bonus abuse, and other prohibited activity.
• Platform improvement — to analyse usage patterns, identify technical issues, and improve the features, performance, and security of the bajl Platform.
• Customer support — to respond to your enquiries, resolve disputes, and communicate important account and platform updates to you.

bajl does not use your personal data for targeted third-party advertising, profiling for commercial sale, or automated decision-making that produces significant legal effects on you without human review.

Legal Basis for Processing

bajl processes personal data only where there is a lawful basis for doing so. The legal bases on which bajl relies are as follows.

• Contractual necessity — processing required to create your account, operate your wallet, settle bets, and provide the services described in bajl's Terms & Conditions.
• Legal obligation — processing required to comply with anti-money-laundering obligations, age verification requirements, financial record-keeping rules, and other applicable legal requirements.
• Legitimate interests — processing undertaken to protect the security and integrity of the bajl Platform, detect fraud, prevent bonus abuse, and improve Platform performance, where these interests are not overridden by your privacy rights.
• Consent — where bajl sends you optional promotional communications about bonuses, new games, or seasonal offers, this is based on your express opt-in consent. You may withdraw consent at any time by contacting [email protected].

Payment Data and Financial Information

bajl processes financial information — including bKash account numbers, Nagad account numbers, Rocket numbers, and bank transfer details — solely for the purpose of completing transactions requested by you. bajl does not store full payment credentials on our own servers; transaction data is processed through the payment provider's secure infrastructure and only the transaction reference and amount are retained by bajl.

All financial transactions on bajl are denominated in Bangladeshi Taka (BDT). bajl does not process transactions in foreign currencies and does not offer or facilitate currency exchange. Transaction records are retained for a minimum of five years from the date of the transaction to comply with applicable financial record-keeping requirements.

Sharing Your Information

bajl does not sell, rent, or trade your personal data. bajl may share your personal data with third parties only in the limited circumstances described below.

• Payment processors — bajl shares the minimum transactional data required (mobile number, amount, reference) with bKash, Nagad, Rocket, Upay, and bank partners solely to process your requested deposit or withdrawal.
• Game and technology providers — bajl shares anonymised session and game activity data with certified game providers such as Evolution Gaming, Pragmatic Play, and Ezugi for the purpose of game delivery, RNG certification, and technical support. No personally identifiable information is shared with game providers.
• Law enforcement and regulatory authorities — bajl may disclose personal data to government authorities, law enforcement agencies, or courts when required to do so by applicable law, a court order, or a lawful regulatory request.
• Fraud prevention partners — bajl may share data with fraud-detection service providers for the sole purpose of identifying and preventing fraudulent account activity. Such providers are contractually bound to use data only for this purpose.

bajl requires all third-party service providers who receive personal data to maintain appropriate data security standards and to process personal data only for the purposes for which it was shared. bajl does not authorise any third party to use player data for their own independent marketing or commercial purposes.

Cookies and Tracking Technologies

bajl uses a limited set of browser storage technologies (including session cookies and local storage) to operate the Platform's core functionality. bajl does not use third-party advertising cookies or cross-site tracking pixels. The categories of storage bajl uses are as follows.

• Session cookies — temporary identifiers stored in your browser memory that expire when you close the tab or browser. These are strictly necessary to keep you logged in, maintain your wallet session, and preserve your game state between pages.
• Persistent local storage — small data objects stored on your device to remember your language preference and display settings between visits. These do not contain personally identifiable information and do not track your activity across other websites.
• Analytics storage — anonymised usage data collected to help bajl understand aggregate Platform performance (e.g., which pages load slowly, which features are most used). This data cannot be used to identify individual players.

You may clear cookies and local storage data at any time through your mobile browser settings. Note that clearing session cookies will log you out of your bajl account and any unsaved game state may be lost. bajl's core Platform features do not require third-party cookies and will function normally after you clear browser storage.

Data Retention

bajl retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law, whichever is longer. The general retention periods bajl applies are as follows: account data (username, mobile number, hashed password) is retained for the life of the active account and for two years following voluntary account closure; transaction records are retained for a minimum of five years from the date of the transaction; KYC documents are retained for five years following the end of the player relationship; support correspondence is retained for two years from the date of the last communication.

Where an account is suspended or terminated by bajl due to a breach of the Terms & Conditions, fraud, or money laundering investigation, bajl may retain relevant data for a longer period as required to support any legal proceedings or regulatory inquiry. Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

Data Security

bajl takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include the following.

• SSL/TLS encryption on all data in transit between your device and bajl's servers, ensuring that your login credentials, wallet information, and game activity cannot be intercepted.
• Password hashing — account passwords are never stored in plain text. bajl uses strong cryptographic hashing algorithms so that even bajl's own internal team cannot retrieve your original password.
• Access controls — access to personal data within bajl is restricted to authorised personnel on a need-to-know basis. All internal access is logged and audited.
• Session management — bajl automatically terminates inactive sessions after a period of inactivity to reduce the risk of unauthorised access on shared or unattended devices.

While bajl implements robust security measures, no internet-based platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords and to log out of their bajl account when using shared or public devices. If you suspect your account has been compromised, contact [email protected] immediately.

Your Privacy Rights

As a player on the bajl Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact bajl support at [email protected]. bajl will respond within a reasonable timeframe and will not charge a fee for standard requests.

• Right of access — you may request a copy of the personal data bajl holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right to rectification — if any personal data bajl holds about you is inaccurate or incomplete, you may request that it be corrected. bajl will update the relevant data as promptly as practicable.
• Right to erasure — you may request deletion of your personal data. bajl will fulfil erasure requests except where retention is required by law (e.g., transaction records for financial compliance) or where the data is needed to defend against a legal claim.
• Right to restriction — you may request that bajl restrict the processing of your personal data in certain circumstances, for example while a rectification request is being reviewed.
• Right to object to processing — you may object to bajl processing your personal data where that processing is based on legitimate interests. bajl will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

bajl will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not result in your account being restricted or your access to Platform features being reduced, except where such restriction is a necessary consequence of the right being exercised (e.g., account deletion necessarily ends Platform access).

Children's Privacy

The bajl Platform is strictly restricted to individuals aged 21 and above. bajl does not knowingly collect personal data from individuals under the age of 21. If bajl discovers that a registered account belongs to a person under 21, the account will be immediately closed, all balances forfeited, and all personal data associated with the account deleted (subject to legal retention requirements for any transaction records).

If you are a parent or guardian and believe that your child has registered on bajl, please contact bajl immediately at [email protected]. bajl will investigate and take appropriate action, including account closure and data deletion, as quickly as possible.

Changes to This Privacy Policy

bajl may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law, or improvements to the Platform. When we make a material change to this Policy, we will endeavour to notify registered players via the mobile number or email address associated with their account, or by displaying a prominent notice on the Platform. The revised Policy will take effect from the date of publication unless a later effective date is specified.

The most current version of this Privacy Policy is always available at bajl.vu/privacy-policy. It is your responsibility to review this Policy periodically. Your continued use of the bajl Platform after a revised Policy has been published constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bajl handles your personal data, please contact the bajl support team. bajl is committed to addressing privacy enquiries promptly and transparently.

Support email: [email protected] — plain text email only, no phone support. Responses are typically within 2 hours during standard operating hours (06:00–23:00 BST, seven days a week).